Department store and restaurant hours may vary. I-77 North to Miller Road/Ridgewood exit. January through June 2023 tickets are now available for purchase. Every season, days here are filled with food, fashion and anytime-inspiration for style and flavor. ENCORE carries popular-price brands as well as Eastland, Timberland, Tommy Hilfiger, Hush Puppies, Life Stride, Rocky Boots, K Swiss, Reebok, Nike, Keds, New Balance and Hi-Tec. I felt he gave me all my options honestly and upfront without a push for a sale, and I walked out of Apple happy.With friends or by yourself, get moving around a mall that welcomes walkers. I sincerely appreciate his time and energy. Good customer service is rarely recognized - its important to make a note in the middle all these negative reviews that there are solid helpful people working at Apple and Ralph is one of them. I eventually ended up upgrading to a 7, but wanted to leave a review for Ralph - he was so nice to work with, friendly, personable, and he never pressured me to upgrade or to make any choices. Ralph was so nice and so patient with me as I went back and forth between updating my phone or waiting to get my issue resolved. I havent wanted to upgrade my phone because I didnt want to pay for all the ridiculous fees that come along with it. While they didnt have any techs available when I walked in, they said they would let me talk to another guy about what my options are for a new phone since I have had my 6 for a long time. I was having an issue with my screen on my iPhone 6 and went into the Apple Store last night. The heads of the company probably make those calls so while I want to mention it for anybody going in, I do not think it should majorly affect the review. Keep in mind that I do not think that is this stores fault. I love the displays they are on but I feel like the Apple store should have more options than anyone else when it comes to cases for their phones. They have a ton of colors but only three brands. I feel like they should have more options for cases. There are restaurants nearby as well so you can eat before or after going in.A couple of small complaints. No wandering the mall trying to see where it is or fighting heavy indoor mall traffic. I hate going to malls but since this store is at an outdoor mall you can park right by the entrance and walk right in. Silly I know but I really appreciate the clean look and they obviously take great care in keeping it that way.I love the location. I feel like I am big money when I walk in. Big glass walls, white floors, and clean displays. He was great.I have always loved coming to this location as it looks a little futuristic. This is not a complaint but instead a small piece of constructive criticism. I had start conversation when we were waiting for my phone to update. He could have been a little more personable. The man who helped me with purchasing my new phone knew the products and was not pushy. Very friendly but not pushy, Knowledgable but not arrogant, and he checked on us to make sure things were going smooth but he didnt interrupt what we were doing. The man that first greeted me, I believe his name was Peter (I suck with names), was the ideal employee. Great staff, clean and beautiful store, and its easy to get to.The staff is incredible. Good staff, clean environment, and they are faster than your average Apple store.Long version:I have been to this location three times and I have always been impressed. This one is no exception but is by FAR the best I have ever been to. Quick version:Apple stores are usually a hassle since they are busy and expensive. As a loyal Apple customer this should have not been an issue. Also, this was not an option for me because I need a laptop for my job. All in all, I did not receive the AirPods because they needed to exchange my laptop and were going to make me wait 2 weeks to receive another laptop in the mail. She continued to ask me financial/bank questions, which had nothing to do with the purchase. The same woman helped me from my first visit and started questioning me. Two Apple Customer Service Reps I had talked to on the phone and at the Reno store told me I was eligible for them. A couple days later, I came back to the store to receive the AirPods, now knowing about the promo. The woman helping me never acknowledged the promo either (which I thought was very unprofessional given I had just bought a $1,500 laptop). I was unaware of the AirPod promo that came with purchase when picking up my order. I bought a 13 MacBook Pro about a week ago. Very poor experience when coming to this store.
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